This Privacy Policy explains what personal information eejili collects from Filipino players, how we use and protect it, and what rights you have over your own data. By using the platform, you agree to the practices described here. We are committed to keeping your information safe and handling it responsibly at all times.
A clear breakdown of the personal data eejili collects from Filipino players and how each type of data is used on the platform.
When you create an account on eejili, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We also collect your preferred currency, which for Philippine players is PHP. Your registration details are stored securely and are never shared with third parties for marketing purposes without your explicit consent. Keeping this information accurate and up to date is your responsibility as an account holder, and you can update most details through your account settings at any time.
To process deposits and withdrawals in Philippine pesos, eejili collects payment-related information such as your chosen payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive banking credentials on our servers — all payment processing is handled through secure, encrypted channels. Transaction records are retained for a period required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. You can view your transaction history at any time through your account dashboard. If you notice any discrepancy in your transaction records, please contact our support team promptly so we can investigate and resolve the issue.
We automatically collect data about how you interact with the eejili platform, including the games you play, the sports events you bet on, session duration, device type, browser version, and IP address. This usage data helps us improve the platform experience, identify technical issues, and ensure that the platform is being used in accordance with our Terms and Conditions. We may also use aggregated, anonymised usage data for internal analytics and product development purposes. Your IP address may be used to determine your approximate location for compliance and fraud prevention purposes. None of this automatically collected data is sold to external advertisers or third-party data brokers.
When you contact eejili through our support channels, we collect the content of your messages, your account details, and any attachments you provide in order to resolve your query effectively. Records of support interactions are retained to help us improve our service quality and to provide context if you contact us again about the same issue. If you opt in to receive platform updates or promotional communications, we will use your email address or mobile number to send those messages. You can opt out of marketing communications at any time by updating your notification preferences in your account settings. We will always honour opt-out requests promptly and will not send unsolicited messages to players who have not consented to receive them.
In line with Philippine regulatory requirements and responsible gaming standards, eejili may request government-issued identification documents to verify your identity before processing certain withdrawals or when required by our compliance procedures. Acceptable documents include a valid Philippine passport, driver's licence, or national ID. These documents are handled with the highest level of care and are stored using industry-standard encryption. Verification documents are only accessed by authorised personnel for the specific purpose of identity confirmation and are not used for any other purpose. Once verification is complete, documents are retained only for as long as required by applicable law or regulation.
eejili uses cookies and similar technologies to maintain your session, remember your preferences, and improve the overall performance of the platform on your device. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand how players navigate the platform so we can make targeted improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity on third-party websites or to build advertising profiles about you.
Under applicable Philippine data privacy law, you have clear rights over the personal information we hold about you.
You have the right to request a copy of the personal information that eejili holds about you at any time. If you believe that any of your personal data is inaccurate, incomplete, or out of date, you have the right to request that we correct it without undue delay. Most basic account information — such as your contact details and notification preferences — can be updated directly through your account settings. For more sensitive corrections, such as changes to your registered name or date of birth, you may be asked to provide supporting documentation to verify the requested change. We will respond to all data access and correction requests within a reasonable timeframe in accordance with the requirements of the Philippine Data Privacy Act of 2012.
You may request the deletion of your personal data from eejili's systems, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. For example, transaction records may need to be retained for a minimum period under Philippine financial regulations even after your account is closed. Where deletion is not possible due to legal requirements, we will inform you of the reason and the expected retention period. You also have the right to request a portable copy of your personal data in a commonly used, machine-readable format. To submit a data erasure or portability request, please contact our support team with your account details and the specific data you are requesting to be deleted or exported.
eejili employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include data encryption in transit and at rest, access controls that limit data access to authorised personnel only, and regular security assessments of our systems and infrastructure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, eejili will notify the relevant Philippine authorities and affected players in accordance with the requirements of the Data Privacy Act of 2012. We take all security incidents seriously and have established internal procedures to respond to and contain any breach as quickly as possible. If you suspect that your account has been compromised, please contact us immediately and change your password without delay.
eejili may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page and update the effective date shown at the top of the document. For significant changes that affect your rights, we will make reasonable efforts to notify registered players through the platform or via the contact details associated with their account. Your continued use of the platform after any update has been published constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure. We encourage you to review this page periodically so you are always aware of how your data is being handled.
Quick answers to the most common data privacy questions about the eejili platform.
If you have any questions about how eejili handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers.